To keep Chef Anna Cooks Personal Chef Service running as smoothly and professionally as possible, I adhere to the following policies and procedures. These policies and procedures are in effect at the time of retaining Chef Anna for services. If you have questions or anything needs clarification please ask!
Payment for your personal chef service is required in advance of your first cook date. Payment for your initial cook date is expected at your assessment meeting or when your first cook date is confirmed. If payment is not received within 48 hours of the cook date, the cook date may be rescheduled. For regular clients, payment for your scheduled cook date should be made on day of service.
At the beginning of each quarter, I will provide a list of your upcoming cook dates for you to confirm. If you know at that point that you won’t be needing service on a certain date, I appreciate your letting me know at that time. Other cancellations and service adjustments can be made as needed with proper notice.
Except for emergencies, service adjustments and cancellations are expected five (5) days prior to your scheduled cook date. All cancellations made with less than five (5) days notice are subject to a cancellation fee equal to 100% of your service fee.
Although rare, the chef may need to reschedule due to incliment weather, family emergency, illness, etc. Every attempt will be made to reschedule, however, if this is not possible, a service credit will be issued.
Event cancellations made more than 90 days in advance of the event are eligible for a full refund of the deposit. Cancellations made within 90 days of the event forfeit all money paid. Deposits can be transferred to an alternate date should you need to change your date. Should cancellation be necessary on a catering order, the deposit will be forfeited or transferred to a future catering order. Additional charges may apply if cancellation is made within 14 days of the scheduled event.
Gift certificates are non-transferrable and non-refundable. They are valid for 12 months after date of issue.
Suggested menu selections will be sent via email several days prior to your cook date and are expected to be confirmed within 24 hours unless other arrangements have been agreed upon. If I do not hear from you within 24 hours of your menu being sent, I will prepare your menu as sent.
Anything found in the sink or on the counter when I arrive will be moved and put back when I leave.
Please leave adequate food storage space in your refrigerator and freezer.
If I am unable to enter your home via the agreed upon access method, I will call and text you for instructions. If I don’t hear back from you within 60 minutes or you are unable to grant me access, it will be considered a last minute cancellation and my stated cancellation policy will apply.